Refund policy

✅ Return & Refund Policy – Ghaf Bloom

At Ghaf Bloom, we take pride in offering high-quality natural products, including henna, sidr, hair dyes, and air fresheners. Due to the nature of our products (personal care and consumable items), we have a strict no-return policy for health and hygiene reasons, unless the item is faulty or incorrect.

🚫 No Returns Accepted For:

  • Opened or used products (henna, sidr, hair dyes, perfumes, air fresheners)

  • Personal care items (for hygiene and safety reasons)

  • Items damaged due to misuse

  • Custom or personalized orders

  • Sale items or gift cards

✅ Returns Accepted Only In These Cases:

  • Wrong item received – If you received a product different from what you ordered.

  • Damaged item – If the product arrived broken, leaking, or with damaged packaging.

  • Missing items – If your order is incomplete.

👉 In these cases, you must contact us within 24 hours of delivery at:
📧 ghaf.bloom@gmail.com
Please include your order number and a clear photo of the issue.

📦 How to Request a Return or Exchange:

  1. Email us at ghaf.bloom@gmail.com

  2. Provide your order number and photo evidence (if damaged or incorrect).

  3. We will review your request and respond within 24–48 hours.

If approved:

  • We will replace the item (free of charge) or

  • Issue a full refund to your original payment method (if replacement is not available).

💰 Refunds:

  • Refunds will be processed within 5–7 business days after approval.

  • Refunds are issued to the original payment method (credit card, Tabby, Tamara, etc.).

  • Processing time may vary depending on your bank or payment provider.

📞 Contact Us:

For any questions regarding returns or exchanges:
📧 ghaf.bloom@gmail.com
🌐 Visit our Contact Us page on the website.

Thank you for choosing Ghaf Bloom – Where nature meets elegance. 🌿✨